Three levels of protection. One quality of service.
At eLift we know an elevator means safety, mobility and peace of mind for the people who use it. That’s why we offer multi-brand maintenance solutions that adapt to each building, from essential prevention to broad coverage of components and repairs.
Whatever the manufacturer of your elevator, escalator or freight elevator, our technicians maintain and repair it, with spare parts in stock for multiple brands.
Brands mentioned as examples are the property of their respective owners. Multi-brand service does not imply official representation or accreditation.
Service for elevators from different manufacturers.
Emergency call handling 24 hours a day, 365 days a year.
Our own stock of components for multiple brands.
Trained staff for inspections, adjustments and repairs.
Technical inspections and maintenance tailored to the equipment.
Upgrades when components reach the end of their service life.
All three plans share the same inspections and safety tests. What changes is the financial coverage of repairs and parts. Each plan is quoted according to your equipment.
Essential care for your elevator
Does not include parts or labor for major repairs; these are quoted separately.
More protection, fewer surprises
Parts not covered by Plus are quoted separately and must be purchased from eLift.
Maximum coverage for your elevator
Does not include the supply or internal repair of the motor or traction machine, hoist ropes, variable frequency drive, traction, deflector and counterweight sheaves, bearings and related parts defined in the contract. Replacement labor is included under the agreed scope.
Keeps the elevator in proper working order with technical inspections, cleaning, lubrication, scheduled maintenance and preventive adjustments.
Includes preventive maintenance labor, the minor adjustments that are part of that maintenance and the ordinary cleaning and lubrication supplies defined in the contract.
Ideal for: Buildings and owners looking for professional maintenance who prefer to pay for repairs as they arise.
Includes all of eLift Care plus selected parts with normal wear and labor for major repairs.
Includes, at no extra charge, the expressly covered buttons, contacts and guide shoes and their replacement labor, plus corrective labor for major repairs. Parts not included are quoted and purchased exclusively from eLift.
Ideal for: Residential buildings, condominiums and retail that want to reduce unexpected corrective maintenance costs.
The most complete level: includes Care and Plus and extends coverage to repairs and parts for the other components in the elevator’s technical inventory, with express exclusions.
Includes the supply of covered parts, their installation, corrective repairs and replacement labor for excluded components. Special hoisting equipment, cranes, civil works and external services are not automatically included.
Labor to replace these components is included, provided the parts are purchased from eLift.
Ideal for: High-occupancy buildings, hotels, hospitals, condominiums and customers looking for broad coverage and more predictable costs.
Baseline for electric traction elevators, subject to the inventory of covered components in each contract.
| Coverage | Care | Plus | Max |
|---|---|---|---|
| Preventive maintenanceScheduled visits with cleaning, lubrication, inspection and minor adjustments. | ✓ | ✓ | ✓ |
| Cleaning and lubricationOrdinary supplies defined in the contract. | ✓ | ✓ | ✓ |
| 24/7 emergency serviceCall handling and coordination 365 days a year. On-site visits, response times and charges per policy. | ✓ | ✓ | ✓ |
| Safety inspectionsThe same inspection and safety standard in all three plans. | ✓ | ✓ | ✓ |
| Technical logRecord of each service and report of anomalies. | ✓ | ✓ | ✓ |
| Buttons and contactsLanding and car buttons, door and safety contacts in the coverage inventory. | — | ✓ | ✓ |
| Car and counterweight guide shoesSliding guide shoes and their inserts. | — | ✓ | ✓ |
| Labor for major repairsIn Care it is quoted separately. | — | ✓ | ✓ |
| Control boardsControl, inputs and outputs, communication and power supplies. | — | — | ✓ |
| Door operatorsMotors, boards, belts, locks and photocells. | — | — | ✓ |
| Sensors and signagePlus covers the contacts and limits in its inventory; Max adds indicators, signals and sensors. | — | Partial | ✓ |
| Auxiliary mechanical componentsAuxiliary components of doors, car and counterweight in the technical inventory. | — | — | ✓ |
| Motor, ropes, drive and sheavesThe part is quoted and purchased from eLift; in Max, replacement labor is included. | — | — | Excluded part |
| BearingsSame as the previous row. | — | — | Excluded part |
| Labor for parts excluded from Max* In Plus, according to the agreed scope of major repairs. In Care it is quoted separately. | — | ✓* | ✓ |
| ModernizationsAlways quoted separately from the policy. | Quote | Quote | Quote |
The final matrix of each policy is set by the technical annex of coverage by component.
When a component is no longer manufactured and replacing it requires adapting or upgrading part of the system, eLift offers a tailored modernization. It is quoted separately from the policy and, once completed, eligible components return to your plan’s coverage.
BeforeAfter
Controller before and after · Porto Fino project.
All parts installed by eLift are supplied by eLift. For safety, compatibility, traceability and warranty reasons, we do not install parts bought or provided by the customer. Parts not covered by your plan are quoted and paid by the customer.
Plus and Max cover components that are replaced directly with original or compatible equivalent parts. If a part is discontinued and replacing it requires modifying push-button panels, connections, electronics, programming or structure, it is considered a modernization and quoted separately. Once it is completed, paid and technically accepted, the new components return to the plan’s coverage after the inventory is updated.
Before signing Plus or Max we carry out a technical assessment of the elevator: condition, age, existing faults, obsolete components and parts availability. Existing faults are not covered automatically; their correction is documented and agreed before coverage starts.
Labor coverage changes with the plan and the contract. Care includes preventive maintenance labor; Plus and Max also include labor for major repairs within the agreed scope.
All three plans include 24/7 emergency call handling, 365 days a year. On-site service hours, response times, rescues, extraordinary visits and charges are defined in each policy, without affecting regulatory safety obligations.
The plans are defined for electric traction elevators. Specific technical annexes are prepared for hydraulic elevators, Home Lift, freight elevators, ramps and escalators.
Repairs resulting from vandalism, unauthorized interventions, floods, fires, external electrical disturbances and other causes unrelated to normal wear are subject to the contract exclusions.
eLift is responsible for the work performed and the parts supplied in accordance with the applicable legal and contractual warranties. No policy condition limits the customer’s non-waivable rights.
See also our privacy notice.
Yes. We service equipment from all brands, for example OTIS, KONE, Schindler, Mitsubishi, Orona, MP, EDEL, Monarch, Canny and Xizi. Before signing, we inspect the equipment to confirm parts availability.
Our standard is one visit per month. The final frequency is set in the policy according to the type of property, how the equipment is used and the applicable regulations.
All three share the same inspection and safety standard. What changes is the financial coverage: Care covers preventive maintenance; Plus adds buttons, contacts, guide shoes and labor for major repairs; Max extends coverage to boards, door operators, sensors and the other components in the inventory, with express exclusions.
If replacing it requires adapting or upgrading part of the system, it is considered a modernization and quoted separately. Once completed and accepted, the new components return to your plan’s coverage.
The motor or traction machine is an excluded part: the part is quoted and purchased from eLift. Replacement labor is included under the agreed scope. Cranes, special hoisting equipment or civil works are not automatically included.
No. For safety, compatibility, traceability and warranty reasons, every part we install is supplied by eLift.
Yes. All three plans include 24/7 emergency call handling, 365 days a year. Response times, rescues and extraordinary visits are defined in each policy.
Yes, you can request it. The conditions of the change are defined in your policy; moving to Plus or Max requires the initial technical assessment.
We detect them during the initial inspection. They are not covered automatically: we document their correction and agree on it with you before coverage starts.
No public prices: the cost depends on the number of stops, age and condition of the equipment. Tell us about your elevator and we’ll send you a proposal.
Customers with a maintenance contract have a direct emergency line available 24 hours a day, 7 days a week. The number is provided when you sign up for the service.
If you are not a customer yet, contact us during office hours at 998 866 6999. The scope of service depends on each unit’s contract.
Open Monday to Friday 9:00 to 18:00 and Saturdays 9:00 to 14:00.
Sales AdvisoryBotLiftFor emergencies, customers with a contract: please use your 24/7 line.
